Last Updated: March 2026
Welcome to Anjara! These Terms of Service (“Terms”) govern your use of Anjara Project services. By creating an account or using our services, you agree to these Terms.
Please read carefully. If you don’t agree, please don’t use our services.
1. Acceptance of Terms
1.1 Agreement
By accessing or using Anjara services (email, blog, storage, communication tools, etc.), you agree to be bound by these Terms and our Privacy Policy.
1.2 Age Requirement
You must be at least 16 years old to use Anjara services. If you’re under 16, please don’t create an account.
1.3 Capacity to Contract
By agreeing to these Terms, you represent that you have the legal capacity to enter into a binding contract.
1.4 Changes to Terms
We may update these Terms occasionally. We’ll notify you of significant changes via email. Continued use after changes means you accept the new Terms.
2. Account Registration and Security
2.1 Account Creation
To use Anjara services, you must:
Provide accurate information (username, recovery email)
Choose a strong password
Be responsible for account security
Not share your account credentials
2.2 Account Responsibility
You are responsible for:
All activities under your account
Maintaining confidentiality of your password
Immediately notifying us of unauthorized access
Using services in compliance with these Terms
2.3 One Account Per Person
You may only create one free account per person. Multiple accounts for abuse or circumventing limits is prohibited.
2.4 Account Security
We recommend:
Enable two-factor authentication (2FA)
Use a unique, strong password
Regularly review account activity
Don’t access your account on public/shared computers without logging out
3. Services Provided
3.1 Available Services
Anjara provides the following services:
Email Service
Personal email (@anjara.org)
1GB free storage, expandable via one-time purchases
Webmail and IMAP/SMTP access
Calendar and contacts sync
WordPress Blog (Federated)
Self-hosted WordPress installation
ActivityPub federation enabled
1GB free storage, expandable
Your own subdomain or custom domain
Nextcloud Storage
Private cloud storage
5GB free storage, expandable
File sync across devic
Calendar, contacts, collaboration tools
Mastodon Services
Access to social.anjara.org (free public instance)
Custom Mastodon instance hosting (€10/month)
Matrix Chat
Access to matrix.anjara.org
End-to-end encrypted messaging
Federation with Matrix network
WriteFreely
Minimalist blogging platform
Fediverse integration
Free unlimited use
3.2 Service Availability
We strive for 99.9% uptime
Scheduled maintenance will be announced in advance
We’re not liable for temporary service interruptions
Emergency maintenance may occur without notice
3.3 Service Modifications
We reserve the right to:
Modify, suspend, or discontinue services with 90 days notice
Update features and functionality
Change service specifications (with notice for paid services)
4. Acceptable Use Policy
4.1 Permitted Uses
You may use Anjara services for lawful purposes including:
Personal and business communication
Content creation and publishing
File storage and sharing
Collaboration and productivity
4.2 Prohibited Uses
You may NOT use Anjara services for:
Illegal Activities:
Any illegal activity under Italian, EU, or your local laws
Copyright or trademark infringement
Distribution of illegal content
Fraud, scams, or phishing
Abuse and Harm:
Harassment, threats, or bullying
Hate speech or incitement to violence
Distribution of malware or viruses
Spamming or unsolicited bulk email
Denial of service attacks
Inappropriate Content:
Child sexual abuse material (CSAM) – zero tolerance, reported to authorities
Non-consensual intimate images
Graphic violence or gore (outside of news/documentary context)
Content promoting self-harm
Service Abuse:
Automated bulk account creation
Circumventing service limits
Attempting to breach security
Reverse engineering our systems (except for security research with disclosure)
Reselling services without authorization
Spam:
Sending unsolicited commercial email
Mass messaging on Mastodon/Matrix
SEO spam on blogs
Fake accounts for spam purposes
4.3 Enforcement
Violations may result in:
Warning and request to cease
Temporary account suspension
Permanent account termination
Reporting to law enforcement (for illegal content)
Legal action (for damages)
4.4 Reporting Abuse
Report violations to: abuse@service.anjara.org
We’ll investigate and take appropriate action.
5. Content and Intellectual Property
5.1 Your Content
You retain all rights to content you create:
Your emails, blog posts, files, messages
You grant us only the technical license to store and deliver your content
We don’t claim ownership of your content
5.2 License You Grant Us
By using our services, you grant Anjara a limited license to:
Store your content on our servers
Transmit your content (email delivery, federation, etc.)
Back up your content for disaster recovery
Display your content where you’ve made it public (blogs, Mastodon posts)
This license ends when you delete your content or account.
5.3 Public Content
Content you make public (blog posts, Mastodon toots, etc.):
May be viewed, shared, and federated by others
May be indexed by search engines
May remain cached even after deletion
You’re responsible for what you choose to share publicly
5.4 Copyright Compliance
If you believe content on Anjara infringes your copyright:
Email: dmca@service.anjara.org
Include: Your contact info, description of copyrighted work, location of infringing content, statement of good faith belief
We’ll investigate and remove if appropriate
Repeat copyright infringers:
Accounts may be terminated
5.5 Our Intellectual Property
Anjara trademarks, logos, and service marks are our property:
Don’t use without permission
Exception: Factual references (“I use Anjara for email”)
Open-source software components retain their respective licenses
6. Pricing and Payments
6.1 Free Services
Our free tier includes:
Email: 1GB storage
WordPress: 1GB storage
Nextcloud: 5GB storage
Mastodon access: Unlimited
Matrix: Unlimited
WriteFreely: Unlimited
No credit card required. Free forever.
6.2 Paid Services
Storage Extensions (One-Time Payments):
Email: 2.5GB upgrade (€5), then €10 per 5GB
WordPress: €10 per 5GB
Nextcloud: €5 per 5GB
Subscription Services:
Custom Mastodon instance: €10/month
6.3 Payment Terms
Payments processed via Stripe or PayPal
One-time purchases are non-recurring
Subscriptions renew automatically unless cancelled
All prices in Euros (€)
Prices include applicable VAT/taxes
6.4 Refunds
One-Time Purchases (Storage):
Refund within 14 days if unused
No refund after storage is used
Contact: billing@service.anjara.org
7. Data and Privacy
7.1 Privacy Commitment
We never sell your data
We don’t scan your content for advertising
We don’t track you across the web
See our Privacy Policy for complete details
7.2 Data Ownership
You own your data
You can export your data anytime
You can delete your data/account anytime
7.3 Data Retention
Active accounts: Data retained indefinitely
Inactive free accounts: Deleted after 12 months of inactivity (with warning)
Deleted accounts: Data purged within 90 days
Legal requirements: Some billing records retained up to 7 years
7.4 Data Security
We implement industry-standard security:
Encryption in transit (HTTPS/TLS)
Encrypted storage for sensitive data
Regular security audits
Daily backups
However, no system is 100% secure. You’re responsible for your password security.
8. Federation and Third-Party Services
8.1 Mastodon and ActivityPub Federation
When you use federated services:
Your public posts are shared with other servers
We don’t control other servers in the Fediverse
Other servers have their own privacy policies and terms
Content may remain on other servers even after you delete it from Anjara
Federation is voluntary – you control what you make public
8.2 Matrix Federation
Matrix messages federate across the Matrix network
End-to-end encryption provides privacy even across servers
We don’t control other Matrix servers
8.3 External Links
Our services may link to third-party websites
We’re not responsible for external content or services
Third-party sites have their own terms and privacy policies
9. Service Limitations
9.1 Storage Limits
Enforced storage limits:
Free email: 1GB
Free WordPress: 1GB
Free Nextcloud: 5GB
Exceeding limits: Upload disabled until you delete files or purchase extension
9.2 Bandwidth and Usage
We don’t have strict bandwidth limits, but reserve the right to:
Throttle excessive usage that impacts other users
Contact you about unusual usage patterns
Suspend accounts involved in abuse (DDoS, spam, etc.)
9.3 Email Sending Limits
To prevent spam:
Reasonable sending limits apply (generous for normal use)
Bulk email requires prior approval
Spam complaints may result in sending suspension
9.4 Fair Use
All “unlimited” or high-limit services are subject to fair use:
Services are for normal personal/business use
Not for resale or redistribution
Not for illegal file sharing or excessive resource consumption
We’ll contact you before taking action on fair use concerns
10. Account Termination
10.1 Your Right to Terminate
You can close your account anytime:
Settings → Delete Account
Export your data first (deletions are permanent)
No cancellation fees
Subscriptions: Service continues until end of billing period
10.2 Our Right to Terminate
We may suspend or terminate accounts for:
Violation of these Terms
Illegal activity
Abuse or harassment
Non-payment (for paid services)
Extended inactivity (free accounts, with warning)
10.3 Termination Process
For violations:
Warning (when appropriate)
Temporary suspension to investigate
Permanent termination if confirmed
Immediate termination for severe violations (illegal content, CSAM, etc.)
Notice:
We’ll email you at your recovery address
Explain reason for termination
Provide opportunity to appeal (except for illegal content)
10.4 Data After Termination
30-day grace period to export data
After 30 days, data permanently deleted
Backups purged within 90 days
Some data may be retained for legal compliance
11. Warranties and Disclaimers
11.1 Service “As Is”
Services provided “AS IS” and “AS AVAILABLE”:
We don’t guarantee error-free operation
We don’t guarantee uninterrupted service
We don’t guarantee data won’t be lost (though we do backups)
You’re responsible for maintaining your own backups of critical data
11.2 No Warranty
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
We disclaim all warranties, express or implied
Including warranties of merchantability, fitness for purpose, non-infringement
We don’t guarantee services will meet your specific requirements
11.3 Your Responsibility
You’re responsible for:
Evaluating services for your needs
Backing up critical data
Securing your account
Complying with applicable laws
12. Limitation of Liability
12.1 Limitation
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
We’re not liable for:
Indirect, incidental, special, or consequential damages
Lost profits, data, or business opportunities
Damages from service interruptions or data loss
Damages from unauthorized access to your account
Damages from third-party actions (federation partners, etc.)
12.2 Maximum Liability
Our total liability is limited to:
For free services: €0 (you paid nothing)
For paid services: Amount you paid in the last 12 months (maximum €100)
12.3 Exceptions
This limitation doesn’t apply to:
Our gross negligence or willful misconduct
Liability that cannot be excluded by law
Data breaches caused by our negligence
13. Indemnification
13.1 Your Agreement to Indemnify
You agree to indemnify and hold harmless Anjara, Hex IT Group, Red Viper Technologies, and our employees from:
Your violation of these Terms
Your violation of laws or regulations
Your content and its impact on others
Copyright or IP infringement claims related to your content
Third-party claims arising from your use of services
13.2 Process
If we’re subject to a claim:
We’ll notify you
You’ll cooperate in defense
We reserve the right to assume exclusive defense
14. Dispute Resolution
14.1 Governing Law
These Terms are governed by the laws of Italy and the European Union.
14.2 Jurisdiction
Disputes will be resolved in the courts of Bologna, Italy.
14.3 Informal Resolution First
Before legal action:
Contact us: legal@service.anjara.org
We’ll attempt to resolve informally
Most issues can be resolved through discussion
14.4 No Class Actions
Disputes must be brought individually, not as class actions or representative actions.
15. General Provisions
15.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Anjara.
15.2 Severability
If any provision is found unenforceable, the rest remains in effect.
15.3 No Waiver
Our failure to enforce any right doesn’t waive that right.
15.4 Assignment
You can’t transfer your account or these Terms without our consent.
We may assign these Terms to affiliates or in case of merger/acquisition.
15.5 Force Majeure
We’re not liable for delays or failures due to circumstances beyond our reasonable control (natural disasters, war, strikes, internet outages, etc.).
15.6 Survival
Provisions that should survive termination (IP, liability, disputes) will survive.
15.7 Language
These Terms are provided in English. Translations may be provided for convenience, but English version controls in case of conflict.
16. Special Provisions
16.1 Open Source
Many Anjara services use open-source software:
Respective open-source licenses apply to those components
You may have additional rights under open-source licenses
See documentation for specific software licenses
16.2 Beta Features
We may offer beta/experimental features:
Marked as “beta” or “experimental”
Provided as-is with no warranties
May be discontinued or changed
Use at your own risk
16.3 API and Developer Access
If we provide API access:
Subject to separate API Terms
Rate limits apply
May be modified or discontinued
Abuse will result in API access revocation
16.4 Educational and Non-Profit Use
Special considerations for schools and non-profits:
Contact us for potential discounts or special terms
Email: business@service.anjara.org
17. Contact Information
Questions About Terms?
General Inquiries:
Email: support@service.anjara.org
Legal Matters:
Email: legal@service.anjara.org
Abuse Reports:
Email: abuse@service.anjara.org
DMCA/Copyright:
Email: dmca@service.anjara.org
Billing:
Email: billing@service.anjara.org
Mailing Address:
Anjara Project / Hex IT Group
Via Mongardino 2/2
40037 Sasso Marconi (BO
Italy
Summary: Your Rights and Responsibilities
✅ Your Rights:
Use services for lawful purposes
Own and control your data
Export your data anytime
Delete your account anytime
Privacy protection (no data selling, no scanning)
Fair treatment and support
✅ Your Responsibilities:
Use services legally and ethically
Don’t abuse or spam
Secure your account
Pay for services you purchase
Respect others’ rights
Back up your important data
✅ Our Commitments:
Provide reliable services
Protect your privacy
Transparent communication
Fair pricing
Support when you need it
Respect for your data and rights
Updates and Notifications
How we notify you of changes:
Major Changes:
Email notification to all users
30 days notice before effective date
Summary of changes provided
Minor Changes:
Posted on this page
“Last Updated” date changed
No individual notification
Service Changes:
Announced via blog, email, or social media
Advance notice when possible
By using Anjara services, you agree to these Terms of Service.
Last Updated: March 5, 2026
Version: 1.0
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